You will find most answers to questions or problems on this page


I have signal interference or no tv-image at all.

First look carefully on this page whether your problem is at all mentioned.
If not, get into contact with us.

Unfortunately we cannot remotely see what you are doing (wrong), nor can we see why your signal is unstable.
To handle your problem we need more information.

Therefore please write us an email to [email protected] with the following information:
• The M3U link (the long one ending with =ts), or the MAC address of the MAG 254/256
• The length in time in which the problems occurs
• The channel(s) it concerns. Please mention country-group,
• channel number, SD or HD and full channel name.
• What you´ve already tried to solve the problem.
• The hard- and software version you use.
• If possible screenshots or photos of your screen

We lack a crystal ball, so do realize that insufficient information like it don´t work or I don´t see anything doesn´t work for us.

As soon as we receive your information, we will patiently guide you to find a solution by using a step-by-step procedure.


Is HIPTV legal?

IPTV in itself is perfectly legal. I is being used in e.g. hotels and hospitals for quite some time.
HIPTV offers a legal IPTV service.




How long does it take before I receive my account?

The delivery of the personal account-link varies between a few hours till 1 working-day. We do our best to deliver swiftly, so we appreciate your patience.
Beware: asking for it that same day  = back in line !

In case you haven´t received our email with your account-link, please check your spam-folder first. If it is not there after 1 working-day, then please write us an email.

Can I contact you by phone?

No, sadly not. Every question will be answered by e-mail, based by order of reception.


I have received the link. How do I get it working?

Clicking the link does not automatically give you access. One needs an IPTV app like Kodi 17.4 (Crypton). Further explanation is to be found here.
Make sure you copy and paste the link into Kodi. Manually typing will most certainly go wrong.

Directly behind M3U is no spacing, but an _ (underscore). 

Also letters and digits such as i, 1 and l may look alike, as well as 0 and O. When in doubt, copy and paste the link in Wordpad. Then type the link manually underneath it to check if it is e.g. an L instead of an 1.
Typing errors in the link as well as overdue links are the most frequent causes of connection failures.


Is it possible to receive HIPTV abroad?

Certainly. Anywhere around the planet, assuming one has access to a fast internet connection, HIPTV-streams can be received. Because we provide non geographically restricted streams, there is no need for a VPN service. The strength of IPTV technology is that you can watch your favourite content in e.g. the Tokyo subway on your phone.

Better even, HIPTV has been used on the highest mountain peak, as you can see for yourself in this article.



Is the use of a VPN connection allowed?

Yes, you may. But VPN providers do not always provide fast enough internet connection for the best quality.


When can I prolong my subscription?

One can prolong or renew at any desired moment.
We paste the prolongation or renewal directly onto the period of your account. So suppose you buy a one-month subscription and would like to extend it to a year, you will be granted 13 months. So please do not postpone till the last minute.

What is the EPG link for Kodi?

Paste this link into EPG Settings as XMLTV URL (Remote Path). Then adjust the EPG Time Shift.


What is the portal link for the Infomir MAG ?

Do I have an IP-BAN?

In case you can no longer download the M3U-file, please read this explanation about an IP-BAN.


What is the difference between HIPTV and comparable providers?

As opposed to other providers we give multilingual support, except maybe in Mandarin… We will respond to any questions or complaints within at most a few hours.
Furthermore HIPTV offers the largest channel lists per country with built-in EPG for some languages.


I have no PayPal account. How can I pay?

Due to bank-payment problems in the past, we no longer accept money transfers through the bank. Another disadvantage was that some payments were held up by the bank (e.g. weekends), which resulted in annoying delays before the account-link could be sent. So unfortunately for you, one can only pay with PayPal, Skrill, Western Union or with Bitcoin.

PayPal however is safe, fast and offers you purchase protection. They guarantee you get what you paid for or otherwise refund the payment. HIPTV will pay for the possible payment-costs. That way we´re all happy.
Might for whatever reason you cannot open a PayPal account, you can choose an alternative method as mentioned above.




I have a different build/skin and cannot find LIVE TV in the menu.

We are not keen on different builds, because they do not add functionality to Kodi. Different skins usually cause the disappearance of LIVE TV.
Our advice: remove the build and/or skin and use the Kodi app in default settings.


Does the free 24-hours trial link differ from a paid link?


No, there is not. The links are the same, except for Username and Password. The only difference is the date of ending.



Do capacity problems occur during major (sports)events?

No, they do not. During e.g. sports events, election results, New Year´s Eve or similar mass events, there is obviously much more internet trafficking. The entire network is overloaded and this could burden global connections.

For that very reason HIPTV has at all times an overcapacity in stock, so we can cope during sudden higher demands. Mind you, it incidentally might occur that a source faces sudden disturbances because of an overload. In this case the problem lies with another supplier. But always keep in mind that internet trafficking is a very complex technology before the signal reaches your home.



Can I use my MAG account in Kodi?


Unfortunately not. M3U and MAG are two entirely different protocols and interfaces.
If you have bought an account for a MAG , we do not send you a M3U link. You will only be able to watch IPTV on the device which has the MAC address given by you.

Can I use my M3U account on a MAG 256?

A: When received a M3U link from us, you will not be able to use it directly in a MAG player. You can however do so with the help of SIPTV.


Does HIPTV also work on a Formuler?

Yes it does, but a Formuler is no Infomir MAG. We advice a M3U link for Kodi and get a free 24-hour trial.



Am I now stuck onto a subscription?

No, you are not. HIPTV works according to the prepaid principle. That means that you do not subscribe, but buy a link with a certain date of ending. You have no contract, no alliance, no banking authorisation, no mechanic at your doorstep. Popularly spoken one calls it a subscription, but it is in essence a prepaid account.

But you cannot cancel the ´subscription´, nor can you receive a refund.


Does HIPTV prolong my subscription? Will it be withdrawn from my bank account?


No, we do not. HIPTV does not prolong automatically, only when requested. Every other payment will be done by you only.


Does HIPTV also work on a Smart TV?


Yes it does. You can do so by using the SIPTV.EU app. However do keep in mind that your Smart TV is no computer. It is less powerful and not the least as fast. Besides that the stream is sent by the server of SIPTV, which often causes buffering or even malfunction. These stream interferences are nót caused by HIPTV, as they leave our systems in a proper manner. Disturbance is often caused by apps on your Smart TV.
On top of that the EPG of SIPTV.EU is not ours. It is not as extended nor accurate. So Smart IPTV is a friendly and easy app, but most certainly not a replacement for a separate IPTV Media Player, frequently named TV Box.



Which devices do you recommend, if any?

The MAG 351/352 of brand Infomir is the most reliable and user-friendly device. There are a lot of counterfeit devices, so do buy this product with a authorised retailer.

For Windows 10 we recommend the Intel NUC. For Android devices we recommend NVIDIA Shield. Be aware that 20 Euro Android Boxes are often unsuitable to watch Full HD TV without interference (where are the days that we spent a small fortune on VR devices..?).


Can one block or delete Adult content?

De group For Adults has a child-proof lock coding, which allows you to set your own access-code. This default code on the e.g. MAG 256 is 0000.
This group can also be deleted from your M3U file using Notepad++ or the EPA tool.


My question is not mentioned.

Is your question or problem not mentioned and do you still need assistance?
Then please contact us.